FAQs
Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, customer service, and our products.
Q) What are the estimates for shipping times and costs?
Ground Shipping
- Canada: $12.95 (FREE for orders over $100)
-
USA: $19.95 (FREE for orders over $100)– Temporarily unavailable due to import restrictions.
Estimated Delivery Times
- British Columbia: 3 - 4 business days
- Alberta: 4 business days
- Ontario: 7 - 8 business days
- Quebec: 7 - 9 business days
- Maritimes: 7 - 9 business days
-
USA: Up to 10 business days– Shipping currently unavailable.
Q) When can I expect a customer service email response?
Our online customer service team is available from 8:00 AM to 4:00 PM (PST) [11:00 AM to 7:00 PM (EST)]. We endeavour to answer customer service emails as quickly as possible, but please allow up to 1 business day for a response.
Q) What if I need to speak with someone on the phone?
Our telephone customer service team is available from 8:00 AM to 4:00 PM (PST) [11:00 AM to 7:00 PM (EST)] and can be reached at 604-456-6375.
Q) How do I find out the product ingredients?
Each product on our website lists its ingredients on the respective product detail page.
Q) What if I need to return a product?
All returns must be authorized by HealthSourceSupplements.com within 30 days of the purchase date and must be accompanied by an invoice.
Marked, opened, or dated products will not be accepted for credit. Returned goods are subject to a 25% restocking fee.
Shipping costs are the responsibility of the customer.
In the event of a shipping discrepancy or damaged product, please notify our office within 48 hours of receiving your order.
Sign up for email updates.
Receive occasional product updates, special offers, and important product announcements.