FAQs

Q) What are the estimates for shipping times and costs?
A)
Ground 2 - 9 business days $12.95 (Free if orders > $100)
BC 3 - 4
Alberta 4
Ontario 7 - 8
Quebec 7 - 9
Maritimes 7 - 9
USA up to 10 business days
SHIPPING Policy
  • Ground: FREE for orders over $100.00 | $12.95 for orders under $100.
  • Package dispatched within 1 business day.

Q) When can I expect a customer service email response?
A)

Our online customer service is available from 8:00 am until 4:00 pm (PST). [11:00 am until 7:00pm (EST)]. We endevour to answer customer service emails as soon as they are received but please allow up to 1 business day for a response.


Q) What if I need to speak with someone on the phone?
A)

Our telephone customer service is available from 8:00 am until 4:00 pm (PST). [11:00 am until 7:00pm (EST)] and can be reached at 604-456-6375.


Q) How do I find out the product ingredients?
A)

Each Product on our website lists the ingredients on their respective product detail page.


Q) What if I need to return a product?
A)

All returns must be authorized by Healthsourcesupplements.com prior to return within 30 days of the purchase date and must be accompanied by an invoice. Marked, opened or dated product will not be accepted back for credit. Returned goods are subject to a 25% restocking fee.

Shipping cost will be the responsibility of the customer.
Please ship returning product to:
Health Source Supplements
102-3738 North Fraser Way
Burnaby, BC
V5J 5G7

Damaged product: In the event of a shipping discrepancy or damaged product, please inform our office within 48 hours of receipt of your order.